Pledge Guide

Pledge Guide

Getting Started

Thanks for helping out today! The first thing you need to do is sign in to your volunteer pledge page.  Simply click on the ‘Pledge | KTOO‘ bookmark on the bookmark bar above. If a pledge page is still open under the previous volunteer’s name, you can simply click the “change user” bar at the top of the screen and type in your own.

There are several different pledge pages. The first page you open is for those wishing to make a one-time gift. If the member would prefer to make a monthly sustaining pledge, please click on the “If sustainer: Click here…” hyper link.

If someone is ALREADY a sustaining member and simply wants to make changes to their existing membership, you can use the “Sustainer Update” bookmark in the bar above or click on the link from the monthly sustainer page.

Taking a pledge

Let the phone ring 2x, answer, and then ask the caller each scripted question on the computer screen.  Text in RED is what you read to the caller.  Text in BLUE are notes to you.

If the caller has given before, be sure you have their named spelled correctly.  Then, click on the “search name” bar and select the proper address.

Ask them to confirm the mailing address, phone number and email. Make any changes necessary.

If the caller has never given before, you will need to fill in all of the contact information.

If you make a mistake in this section, you can hit “Clear name and address” bar and start again.

Callers can select any combination of gifts that add up to their giving amount.

BILLING:  look through the options BEFORE your first call, and ask the Pledge Captain any questions We also have our sustaining program – there is text on the screen for you to read if the caller wants to know more.  Please repeat all credit card numbers and expiration dates back to the caller.  Tell callers using their credit cards that the payment will show up as CoastAlaska on their statement.

If you get questions you can’t answer, either pass the phone to a staff person, jot down the name and number of the caller or make a note on the pledge form in the box at the bottom of the screen.

When you are all done taking the pledge, you can PRINT it if the talent wants to use it. (Sometimes they work with a screen in the control studio ask ahead of time what they would prefer.) Click on the “file” tab in the upper left hand side of your screen.  Then click the “print” button. Print “all” when prompted. The printed Pledge forms will show up in the Radio Office.

Thanks!